When we’re speaking with one another at the onset of a project, before any paperwork has been signed, I’ll spend fifteen minutes to a couple of hours talking with you about your business. I like to get as much information as possible so I can make an educated decision about whether or not I’ll be able to help you. If I do not believe that I’ll be able to serve you better than my competition could, I will give you some useful pointers for you to make the design and development process easier down the road, and then suggest we part friends. Even if this is the case, you will walk away with valuable insights and a list of new ideas to try or questions to ask. I always make sure that I set people up for success, even when I won’t be the one to serve them.
Some questions I will ask include the following:
- Who is your target customer?
- What problems do they have?
- How do you solve those problems?
- What problems do you have?
- How do you envision me solving them?
It is vitally important that I have a strong understanding of your business model and all things pertaining to it so that I can best decide how your customers would like to interact with your website. The more I know, the better your results will be.
Once we both agree that I’ll be an asset to you and your team, we’ll decide and agree on a scope of work that includes any applicable deadlines, non-disclosure agreements, a schedule of fees and other important info. Upon our agreement, I’ll take a deposit of half your contract price.